Issue #54
December 2, 2008
Editor: Laura J. Pugh
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Issue #54 December 2, 2008 Editor: Laura J. Pugh |
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Your organization is busy all day long (and into the night!), taking care of a myriad of issues related to your patients’ care. Some actions are directly seen by the patient, but many things you do are “behind the scenes”. So how do you find out how happy your patients are with your services? You conduct ongoing Patient Satisfaction (PS) Surveys. You do this, don’t you? D.H.S. has been peripherally involved in assisting CPR+ customers with Patient Satisfaction Surveying over the years, from interfacing with SHP’s Benchmarking Service, to producing mailing labels for survey mailers. For a time, we even offered a telephone-based Patient Satisfaction Survey service. We contacted patients based on downloaded CPR+ information and sent the results back to our customers. Recently, we conducted a very informal survey of Listserv subscribers as to how they are conducting patient satisfaction surveys, to try and get some good information to pass along to all of our customers. We wanted to know some basic information such as how surveys are conducted, what response rates are being achieved, what information is being taken from the surveys to improve processes, and to see some actual surveys that customers are using. We received input from ten customers, with most doing Home Infusion Therapy, and several providing HME. Here are some key highlights:
Here are some interesting comments and observations:
Here are a few questions that your company may not be asking:
With most companies utilizing the SHP Patient Satisfaction benchmarking service, there is consistency among the survey questions being asked (see link to example survey below). Additionally, there is talk of NHIA developing a benchmarked, standardized Satisfaction Survey. Hopefully, if you’re interested in how other companies are conducting their Patient Satisfaction Surveys, this article has helped you. If you have other suggestions or comments you’d like to discuss, please contact me at stuart.crane@cprplus.com.
Give Your Patients, Care Givers, Physicians, Ancillary Providers, Referral Sources and Employees the CPR+ Information They Need Over the Web! CPR+ Web Portal is a new Internet application that allows you, your patients, referral sources, or anyone you deem appropriate, access to real-time CPR+ data through a web browser. Linked to your company’s website, CPR+ Web Portal lets you create a “Patient Login” or “Referral Source Login” area, enabling you to give access to patients, care givers, doctors, case managers, and others. With the CPR+ Web Portal, patients can see recent deliveries, a list of rental equipment in their home, and their complete Medication Profile. They can view and print drug monographs, request additional supplies, and much more. Case Managers and Referral Sources can enter a new patient referral which can be “accepted” in CPR+, saving your staff time. All access and data is password protected and uses the latest encryption technology so you can be assured that everything is secure and HIPAA compliant. Click here to register Special Pricing for December: Receive 10% off the module price when purchasing CPR+ Web Portal during the month of December. For more information about this Webinar, contact Erika Salvato at 877-277-4876.
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Attend the CPR+ Web Portal Angela's Tech Corner: Attention all CPR+ Mobile Customers Tomorrow, December 3rd, we are conducting a FREE 75-minute TRAINING Seminar and Q&A session for any employee of any customer who has purchased CPR+ Mobile. During the session, we’ll review all core CPR+ Mobile functionality, including synching patients to the laptop, updating demographic and clinical data in the field, using Custom Assessments and Visit Reports and more. We will also review new enhancements that we have recently completed such as sending and receiving new To Do’s, etc. We’ll discuss other future enhancements that are in the pipeline such as capturing electronic clinician signatures on CPR+ Mobile documents (Assessments, Visit Reports, POT’s etc.) and more. Finally, we want to hear any ideas and suggestions you can give us on how to make CPR+ Mobile the best point of care application in the free world, or at least in the IV / HME market! Make plans to join this FREE training seminar today. This opportunity is being provided to existing CPR+ Mobile Customers Only! We salute the following companies as December marks from one to 14 years with D.H.S. Thank you for being great customers! 14 Years: Ten Years Five Years One Year: Speaking of Patient Satisfaction Surveys... Patient Satisfaction Labels can be used to address envelopes containing your patient satisfaction surveys. The system is designed to use Avery #4013, 3 1 / 2” x 15 / 16” labels. To get to the Patient Satisfaction labels, simply go into the Clinical Reports Menu, and then select A. Patient Satisfaction Label. A window appears that reads: Print Mailing Labels for Patient’s with Referral Dates. A second window appears with the From and To date fields. Enter your date range and click Continue. If patients are found based on the date range entered, CPR+ will prompt you to set up the labels printer to print the mailing labels. Click OK when the label printer is ready and the labels will then print. Once the labels have printed a Satisfaction Survey Report will print, listing the following fields: Patient Name, Referred Date, Start of Care Date, Patient Status, Mailed? and Returned? You can then utilize this report to track the surveys that you sent out.
The RFE Process
You may contact us: By writing to us at: By Telephone/Fax: By Email: Website: |
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