Issue #73
April 14, 2009
Editor: Laura J. Pugh
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Issue #73 April 14, 2009 Editor: Laura J. Pugh |
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Have you ever entered a beautifully-written, detailed, Progress Note (or Billing Note) only to discover later that you saved it in the wrong patient’s record? It’s like that day you come home from a hard day’s work, open the refrigerator and see that box of cereal sitting inside… Your heart sinks, because you know that if the cereal is in the refrigerator, then the milk must be...yep, it's in the pantry. In the case of spoiled milk, you can simply throw it out and buy more. But if your "oops" occurred in a patient's record, you can't just delete it. So we added the next best thing: you can void the note and explain the error for future reference. We recognize that changing a piece of a patient’s record is necessary in special circumstances, but it’s not something you would ever want to do without: 1.) security and 2.) a clear record of the change. That’s why CPR+ only allows the ability to void a note to the user who created it. When a note is marked void in CPR+, it remains in the patient’s record, but the font is changed to strike-thru to clearly identify it as voided.
If you make a mistake and need to void a Progress Note, click on the Note History tab or press F6 from the Progress Notes window. There, you can see a list of all the Progress Notes made for your patient. Select the note and press Ctrl+F12. The font will change to a strike-thru font, not only in the body of the note in the lower portion of the window, but also on the text in the grid itself. As I mentioned earlier, only the author of the original note can void that note. If a user attempts to void someone else’s note, a message window will open explaining the rule. Voided Progress Notes will not appear in the Notes Manager or in the Discharge Summary, but they will remain in the Patient’s Note History in a strike-thru font. What if my “Oops!” happened in a Billing Note? Basically, it’s the same procedure. While you have the Billing/Collection Notes window open, go to the Note History tab. Just like the Progress Notes window, you’ll see a grid with all of the Billing Notes for the patient. To void the Billing or Collection Note, highlight the note by clicking once anywhere on that line, and press Ctrl+F12. The text will change to a strike-thru font. Now that the note is void, it will remain in the Note History grid in a strike-thru font, but it will not appear in the Notes Manager, the Billing Note Follow-Up List or the Collection Notes Report.
Just like the Progress Notes, you can only void the Billing Notes that you, personally, created. This includes “system generated” notes. (Notes that CPR+ created, based on another process, such as a claim being created.) If you try to void a system-generated note, a warning window appears explaining that only “user-entered” notes can be voided. Voided Billing Notes will not appear in the Notes Manager, the Billing Note Follow Up List or the Collection Notes Report, but they will remain in the patient’s record in a strike-thru font. If you’d like to learn more about how to void a note, visit the On Demand Training area of our website. OK – I’ll make it easy for you – just click here! Thanks to all the customers who participated in our Customer Service Survey last month. We received almost 800 responses, and the results were very positive. We had prizes for three lucky customers: Lunch for your office (up to $200), a $50 Gas Card, and an 8 GB iPod Nano. Congratulations to the following customers: Lunch: Dawn Cunningham, Trilogy HealthCare in St. Louis, MO. Gas Card: Luanne Wogstad, Children’s Home Care in Minneapolis, MN. iPod: Edwin Bickerstaff, UAB Specialty Pharmacy in Birmingham, AL. Again, thanks to everyone for taking the time out of your busy day. Your feedback is always very important to us. CPR+ Report Library customers and Report Writer users know that I’m a huge fan of exporting data to Excel. I know, I know: sometimes you really just need the information to look nice on a piece of paper. But nine times out of ten I really just want the information in Excel so I can sort it, slice it, dice it, and play around with it. I’m a data geek. Now that you can export every single report in CPR+ to a spreadsheet, reports that in the past just gave you information you wanted to know now can give you action items. A great example of this is the Financial Summary report for Billing Status. To run this report, from the Main Menu, go to Billing / Financial (5) > Billing / Financial Reports (9). Select Financial Summary Reports (1), then choose the Billing Status Report (2). Pick a single company if you are running in multi-company mode, then select the option to export to Excel. How cool is this: an Excel spreadsheet of all your patients, their outstanding balances, their start of care dates, the last payment date, and the last invoice date. Sort by balance high to low, or by last payment low to high. Check the billing status – do any “closed” patients actually still owe you money? Give the top 15 balances to your best collectors and put them to work ‑ no custom reporting needed! |
Void a Progress or Billing Note Report of the Week: Upcoming Webinars: Tip of the Week: TOMORROW It’s clear that many of you provide both IV and HME services and most of you are not exactly thrilled with your current HME system. Many of you have requested a demonstration of CPR+ for HME, so we’ve decided to conduct a Webinar! Give us an hour on Wednesday, April 15th at 1 PM EDT and we’ll show you the system in action and answer any questions you may have. Sign up for this FREE presentation now by clicking here! With CPR+ for HME, you can eliminate the dual entry required when running two different systems for your HME and IV operations. CPR+ for HME is a streamlined version of CPR+ that adds some great new functionality designed especially for HME providers. Employees who are focused on the HME aspects of your business can run CPR+ for HME, while IV employees can run the standard version, all sharing patient data, inventory, billing, A/R, etc. If you already own CPR+, there is nothing to buy.* Attend this FREE presentation and get all your questions answered. Sign up today by clicking this registration link. (*Unless you are increasing the number of concurrent users or sites.) FREE TRAINING: April 22 at 2:00 PM EDT Please register at least 24 hours in advance. ********** 6th Annual CPR+ User Conference Don’t forget to make plans to attend the 6th Annual CPR+ User Conference at the magnificent Tamaya Resort located in Albuquerque, NM. This year’s conference is expected to be the biggest yet.
To make reservations, call (800) 233-1234 and mention Group Code DHSO. Don’t miss this opportunity to learn the latest CPR+ features, mingle with vendors, and network with other CPR+ users from around the nation. Check our website for more conference details in the coming weeks. Here’s a “Top 5” tip from Level II Support Rep Stacy Humphrey: Is there an invoice on your Patient’s Account Status Screen highlighted in yellow? Right click & scroll to View Status Information to see why the status is on hold. From this window, you can assign documentation and change the status. Great idea Stacy!
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