CPR+ Weekly Infusion

Issue #100

October 20, 2009

Editor: Laura J. Pugh

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CPR+ and ZirMed have partnered to provide maximum reimbursement and reduce administrative inefficiencies in the Home Infusion and HME industries.

Why is ZirMed a positive choice for sending electronic transactions for CPR+ customers?

ZirMed enables CPR+ customers to further leverage the power of technology to cure administrative burdens and increase cash flow. ZirMed solutions include: claims management, eligibility verification, electronic remittance advice, patient statements, check processing, credit/debit card processing, and provider workflow. They provide innovative, creative and flexible solutions for homecare’s most pressing administrative challenges.

  • Transmit Medicare, Commercial claims and eligibility transactions to ZirMed directly from CPR+ using FTP and https functionality.
  • No modems or third party applications required.
  • See the claim transaction history each step of its journey.
  • ZirMed representatives assist with each stage of enrollment, implementation and provide excellent customer service.
  • Access claim status / payment information 24 / 7.

It’s as Easy as 5, 4, 1…

Setup in CPR+ is a snap. With assistance from your assigned ZirMed Representative, click Billing / Financial (5) > Electronic Claims Submission (4) > DME MAC Claims (Medicare) (1). From the Electronic Claims window, click the Setup (F6) button. Under Transmission Methods, select the Secure FTP Direct radio button. Your ZirMed Rep will provide the address, ID, password and other information to get things rolling.

In CPR+ v8.2 and earlier, transmission protocol is set up for Medicare in the electronic claims queue. For commercial payors, setup was at the insurance company level. In CPR+ v8.3, setup has been moved to the electronic claims queue for both.

Now processing nearly 20 million electronic healthcare transactions each month, ZirMed’s sustained growth, both in terms of customers and transactions, is a testament to the compelling value of its offerings. More than a clearinghouse, ZirMed complements its healthcare EDI solutions with the smart financial services and powerful analytics that healthcare providers need from the time that a patient schedules an appointment to the point of complete payment fulfillment.

What are CPR+ Customers Saying?

"Our transition to ZirMed has been an extremely smooth experience. Stephanie Barr has made sure she contacts me every couple of weeks to make sure there are no problems and to answer any questions we may have. The claims reports are much more detailed than any I have seen in the past. I am able to see the exact time and date that my claims were received by the insurance company. When there are claim rejections (ZirMed edits) they appear immediately for us to correct. Claims can then be corrected and resubmitted right on their site. If I have any issues, problems or questions they have been very helpful and spend more than enough time with me on the phone to make sure I fully understand what I am doing. We are also receiving our Medicare remits through them which makes things so much easier and less expensive than using two different companies."

Karen Richert, Reimbursement Manager, Altius Healthcare

CPR+ and ZirMed representatives will be providing educational Webinars of ZirMed's Revenue Cycle Management Offerings exclusively for CPR+ customers. For your convenience, two webinars will be held on Wednesday, October 28, 2009: 10 AM and 3 PM EDT.

Click Here to Register for the ZirMed Webinar - Morning

Click Here to Register for the ZirMed Webinar - Afternoon

Can't wait for the webinars? Click here to contact Bobby Kushner at ZirMed today.

Founded in 1999, ZirMed facilitates the exchange of healthcare information among more than 100,000 healthcare providers, over 1,500 commercial and governmental payors, and millions of patients.

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It doesn't seem possible, but here we are. One Hundred issues of the CPR+ Weekly Infusion. Technically speaking, next week will be the 100th issue because of Issue #18 - the infamous April Fool's Day edition. (But how could we resist? April Fool's Day fell on a Tuesday AND it was Jeff's birthday!) Personally, because co-owner Jeff Johnston was the Editor of the first 16 issues, this is only issue #84 for me. Maybe I can talk Jeff and Stuart into another contest for #116?

When Jeff brought the idea of a weekly newsletter to the staff, our mission was simple: provide CPR+ customers with a training-oriented newsletter, containing valuable information that makes using CPR+ a better experience. Each week, we do our best to pack how-to's, tips, industry information, and training opportunities into the newsletter. Occasionally, we add an employee or customer bio, a cartoon, or a contest into the mix just for fun.

Of course, a contest is always fun, but we also wanted to use it as a training tool. The answer to each question could be found by visiting the Weekly Infusion page on our website. Using the <Ctrl+F> or Search function, clever contestants searched for the keywords, such as "inauguration". Each newsletter on the archive page has a description with searchable keywords. Want to know more about tracking supplies by lot number? Type "tracking" into the search field and bam! - there's Issue #84, with Phil Raynes' article packed with step by step information. (BTW, the Weekly Infusion newsletters would never make it to your mailbox without the expertise of Phil Raynes. Each week, he continues to be my #1 typo-catching, eagle-eyed proofer for whom, I am very grateful. Thank you Phil!)

Here's a quick review of the questions and answers to the 100th Issue Contest:

Question #1 from Issue #97

Where did Jeff and Stuart meet and what, specifically, was Stuart doing?

ANSWER:

Jeff and Stuart were neighbors, they met in the backyard. Stuart was raking leaves.

Answer found in Issue #20, the Main Article titled, D.H.S. 15th Anniversary Retrospective"

Question #2 from Issue #98

Complete this sentence from Jeff's 2009 Inauguration Day message:

"READ MY LIPS: No ___ _____ ____!"

ANSWER:

READ MY LIPS: No New Support Fees
or
READ My Lips: No Support Fee Increase

Answer found in Issue #61, the Main Article titled "Special Inauguration Day Message"

Question #3 from Issue #99

Many of our readers are big fans of Angela's Tech Corner and the Tip of the Week. Not too long ago, we published a few quick ones that everyone can use.

Complete the following:

"Shift +F9 ____ __ ___ and F11 ___ __ __ _____."

Each blank represents one missing word.

ANSWER:

Shift+F9 deletes the line and F11 sends it to heaven

Answer found in Issue #75, the Tip of the Week, titled "A Few Quick Ones"

And the Winners are...

The winner of the GRAND Prize: 32" Toshiba Flat-Screen HDTV is Stacy Dorn, of CHI Home Health and Home Infusion Billing Department in Lincoln, NE.

The winner of the Second Prize: iPod Nano (8GB) is Emily Digney, an IT Support Specialist at Seeley Medical in Andover, OH.

The winner of the Third Prize: $50 Visa Card is John Nelson, CPhT, Medical Biller and Intake Coordinator at Jabez Home Infusion in Greenville, NC.

Thanks to everyone who participated! Keep reading, I see more contests in our future...

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ZirMed Partners with CPR+

100th Issue Contest Winners

Current CPR+ Versions

Upcoming Webinars:
CPR+ Enterprise and the CPR+ Document Management System

Free Training:
Authorizations and Supporting Documentation

Tip of the Week:
<Ctrl+F8> on a Delivery Ticket

Are You on the Latest Version?

Stay current and get the latest enhancements and regulatory updates.

Click here to update.

- v8.1g - Release Date: 8/21/2009
- v8.2a - Release Date: 8/17/2009

-v8.2b - BETA Release: 10/15/2009

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Please join us for an hour and find out how to get a handle on what's happening in your office every day with CPR+ Enterprise and the CPR+ Document Management System.

CPR+ Enterprise takes the core CPR+ functionality – entering patients, new orders, authorizations, prescription setup, labeling, dispensing, and delivery functions – and streamlines them through a series of lists. These lists serve as a dashboard to help identify “bottlenecks” in key areas of your business. See at a glance how many:

  • Patient records need more information to be complete
  • Incoming faxes are ready to process
  • Prescriptions are ready to process
  • Delivery tickets are ready to print, confirm, or bill
  • Electronic pharmacy claims are ready to transmit
  • And much more.

Is becoming “green” on your to-do list? The CPR+ Document Management System can help. Quickly scan documents with this module and attach them to patient records, physicians, insurance companies, and inventory items, and achieve the goal of a "paperless" office! 

Want to learn more about how these modules improve patient care, inter-office communication, save time and money (and let’s not forget save a tree)? Check out our next Webinar on October 21st at 1 PM EDT.

Click here to register

Receive 10% off of your purchase during the month of October. Contact Erika Salvato for more information.

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Authorizations and Supporting Documentation

Learn how to set up CPR+ to automatically create authorizations and the supporting documentation required by your payors.

Wednesday, October 21st
@ 2 PM EDT

Click Here to Register

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Here's a Top 5 Tip to Help
Track your UPS or FedEx Shipments:

Did you know that you can press <Ctrl+F8> from the Shipping Information tab of a Delivery Ticket to add the UPS or FedEx tracking number to the ticket? Yes you can!

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User Conference Class Highlight

Was this newsletter issue helpful to you? What topics would you like to see in future issues?

Click here to send us an email.

You may contact us:

By writing to us at:
Definitive Homecare Solutions
6665 Busch Blvd.
Columbus, OH 43229

By Telephone/Fax:
Local Phone #: 614-543-8800
General Phone #: 866-277-4876
General Fax #: 614-543-8878
Support Phone #: 877-277-4876
Support Fax #: 614-543-8848

By Email:
Sales: sales@cprplus.com
Training: training@cprplus.com
Support: support@cprplus.com

Website:
http://www.cprplus.com

 
             
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